Coronavirus (Covid-19) Guidance

The well-being of our employees and guests is of the foremost importance to us here at The Montenotte Hotel

We have put in place preparatory measures and guidance to assist our guests mitigate the potential risks posed to public health and our business by the Coronavirus (Covid-19).

We would ask that any customers experiencing flu like symptoms or sickness to please postpone their visit to a later date. We would also ask that any customers that may have visited the countries affected by COVID-19, as updated by the HSE information here, or have been in contact with a confirmed case please postpone their visit.

We are waiving cancellation fees for reservations and bookings you may have with the hotel.

We operate highest levels of cleaning as best practice and we have increased these levels throughout the hotel. We have introduced hourly sanitisation of identified touchpoints across all public areas and will continue this process going forward.

We will review regularly and update as the situation evolves, keeping policies and procedures relating to Covid-19 under ongoing review.

This information has been developed based on HSE and World Health Organisation Draft Guidelines and does not constitute legal advice and is purely for guidance.

Sincerest thank you for your co-operation during this challenging time and your support of The Montenotte Hotel.

TEAM

We have identified a team of management and staff to handle all issues in relation to COVID-19 and contact numbers have been shared internally.

This team will ensure appropriate communication and coordination between different departments
(front desk, housekeeping, laundry, day and night managers and food and beverage).

PREPARE

The Montenotte Hotel has developed a (written) preparedness plan for a suspected case(s) of COVID-19 at the hotel, covering:

• The safe isolation of any suspected case(s) of COVID-19: We have identified isolation room(s) which are located away from lifts.
We will Guide the guest(s) to an isolation room straight away and contact the Health Services Executive (see below).   
We will ensure that the guest has access to communication through a room phone or mobile phone (with charger)

• If the guest has a GP / Doctor in Ireland, we will inform them that they should phone them without delay
and inform the GP of their travel history and symptoms.

• Otherwise the guest will be advised to phone 112 or 999 without delay.

• The hotel will notify the HSE by phone that a guest may have COVID-19. (Call save: 1850 24 1850, Phone: 041 6850300)

• The HSE will designate a health official who will take control of safe transfer to a hospital if required.

• In advance of response from HSE, we will attempt to identifying close contacts of the suspected case in the hotel |
and retain their contact details and location to share with the health official.

• We will lock down the original guest room until it can be professionally cleaned

• Cleaning and decontamination of affected room(s), areas, laundry, objects and safe disposal of tissues, face-masks etc. left by suspected case(s).
We will consider setting up a contract with a professional cleaning company who will be able
to provide the necessary services, if and when they are required.

PREVENTION

Simple measures to help prevent spread of COVID-19 which we have taken in our hotel:

• We promote regular hand-washing by displaying posters in customer and employee WCs encouraging good
handwashing practice with soap and water. We have prominently displayed alcohol-based hand sanitisers in various areas
such as Hotel Reception, Leisure Reception, Breakfast Buffet, Bar & Restaurant, Spa Reception. We refill these dispensers regularly.

• We promote good respiratory hygiene by displaying posters in WCs encouraging good respiratory hygiene.

• We provide paper tissues and have closed bins for disposing of used tissues.

• We carry out regular cleaning of public areas, elevators etc. to an excellent standard using disinfectant.

MANAGE

Ongoing measures to reduce the impact of a COVID-19 outbreak:

• Continue with PREVENT measures (hand washing, respiratory hygiene, regular cleaning of surfaces and objects)

• We will continue to review guidance provided by the relevant authorities including the HSE, Health Protection Surveillance Centre (HPSC)
and the Department of Foreign Affairs.

For further information, please visit HSE website or click here